General Queries

>>How can I contact Kikboss.com?

You can call us at Tel. No +92 349-4959829 between 9:00 am to 7:00 pm and speak to our customer service representative or write to us at support@kikboss.com for any queries you have about kikboss.com or your order. You can also give feedback on our website regarding our services. You can contact us for the following:

• Password related queries;

• Login related queries;

• My account/profile change queries;

• Payment related queries;

• Merchandise/product related queries;

• Website navigation-related queries;

• Pricing, promotion, discount related queries;

• Delivery related queries; or

• Anything that the customer may wish to clarify about kikboss.com

>>Payment related

      How can I make a payment?

Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transaction), Online payment through bank transfer, and other payment methods that are mentioned on the website.

      Do we accept payment through Cheque /Demand Draft?

No, presently we are not accepting payment through Cheque /Demand Draft.

      What can be done if my credit/debit card has been compromised while making a payment online?

Please refer to the privacy policy, which mentions that we do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.

>>Merchandise related

      If I want a product from a particular brand how can I find it?

You can search for the brand on every page. Alternatively, if you want to shop for a particular brand in a category, you can click on the brands listed on the left side of the page under the heading Brands.

       Is there a limit to the quantity that I can order for?

No, however, when the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.

>>Cancellation / Returns / Refund related

       What happens if the merchandise ordered is out of stock?

If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfil the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it is taking longer than 9 days to ship, we will inform you about the delay and cancel the merchandise, and will refund your payment according to the duration mentioned in the Return and Refund policy mentioned on Kikboss.com.

       Can I cancel an order or merchandise?

Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order for the loyalty points or gift vouchers, once placed. To check the status of whether your order has been shipped or not, click on the "Order Status" link at the top of the page, and then on the link to the specific order, which will indicate the shipping status of each merchandise in your order. However, additions to an order, or changes to the merchandise ordered, are not possible.

      Can I change the shipping address of the order?

 You can change the shipping address before your order is billed and shipped by calling Customer Care on #ABCDEF from 9.00 am 7.00 PM Saturday through Friday.

      What is your return/refund and replacement policy?

We offer a 14-day refund and exchange policy, which is applicable to most products sold on Kikboss.com. Please refer our Returns and Refund policy for more details.

      In case I change my mind about the colour/size picked up, can I have it exchanged?

 Yes, for most products, you can exchange unused items. Some products are excluded from this for hygiene reasons. For details on which products cannot be exchanged or returned, please refer our return policy.

       I want to return a product, how can I do that?

Most merchandise is returnable in our stores and to check which merchandise items cannot be returned in our stores please call our customer care on #abcdef. For details please refer our Returns policy.

      Can I return or exchange a product by mail/ courier?

 Yes, this is possible, you will need to call our Customer Service Representative and register your request. After we receive your request, we would get in touch with you and explain the process of returning the product through courier, for details please refer to our Returns policy.

     Can I return my product to your store?

Yes, merchandise can be returned at our stores; to check which merchandise cannot be returned in our stores please call our customer care, for more details please refer our returns policy.

     How can I receive my money for the merchandise which I have returned or cancelled?

 You will receive your money in the same manner in which you paid for the purchase. For more information please read our Refund Policy.

     Can I get a warranty/guarantee for the merchandise?

If the manufacturer warranty/guarantee is associated with the Merchandise, it would be mentioned along with the other product details.