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Customer satisfaction is our top priority. That's why everything we do is focused on providing excellent customer service and delivering the exact product that is ordered by the customer.
If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Before returning a product please make sure you have read the Terms and Conditions, for returns.
Conditions for Returns and Refunds Policy Per Category
For the duration, and to check if a particular item can be returned or not?, please read the Return Policy per Category.
The returned product must be unused, unwashed, unworn and without any flaws and damage that is caused from your side.
If the returned product is in any of the conditions that are mentioned above, we reserve the right to cancel your Return and Refund request and send it back to you.
Please make sure that all the original tags, user manual, warranty cards, freebies and accessories are attached with the product the way it was, after delivering to you.
Please make sure that the product must be returned in the original and undamaged manufacturer packaging/box, in which it was originally delivered to you.
If the product was delivered in the second layer of KikBoss packaging, it must be returned in the same condition with a return shipping label attached.
Avoid putting tape or stickers on the manufacturer's box.
Please paste the return label on your return parcel to avoid any inconvenience/delay in the process of return.
Returns Policy Per Category
1.Phone and Tablets
1.1 Phones, Tablets, Earphones, Headsets and It’s Accessories
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Refund: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related and Warranty Issues: For device-related issues, you have to directly contact the brand warranty provider (if applicable). For more information please click here (Provide the link to warranty related issues).
2. Fashion
2.1 Clothing, Apparel, Bags & Shoes
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Refund: Not eligible for return if the item is"No longer needed" or if you have changed your mind.
Custom made items, women's intimate apparel and men's innerwear labelled as non-returnable on the product detail page cannot be returned.
2.2 Eyewear, Jewellery & Watches
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Refund: Not eligible for return if the item is"No longer needed" or if you have changed your mind.
2.3 Shoe Care
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Refund: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
3 Beauty & Health
3.1 Beauty, Personal Care & Health
Note: There is no Return and Refund for these products.
3.2 Hair Removal Electronic Accessories
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Refund: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
4. Appliances
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
5. Computing & Gaming
5.1 Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
5.2 Peripherals and Accessories of above-mentioned products (5.1)
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
5.3 Software
Note: Not Eligible for Return and Refund
Software-related technical issues or Installation issues: For software-related technical issues or installation issues, please contact the brand directly.
6 TVs, Audios & Cameras
6.1 Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
6.2 Accessories related to above-mentioned products (6.1)
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
6.3 Movies & Music
Note: Not Eligible for Return and Refund
7. Home & Living
7.1 Bedding, Bath & Home Décor
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
7.2 Lawn and Garden, Home Improvements, Household and Home Storage Supplies
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
7.3 Kitchen and Dining, Furniture and Lighting
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
8. Sports & Travel
8.1 Clothing, Apparel & Shoes
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
8.2 Lawn & Garden, Home Improvements, Household & Home Storage Supplies
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
8.3 Kitchen & Dining, Furniture & Lighting
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
9. Sports & Travel
9.1 Clothing, Apparel & Shoes
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
9.2 Outdoor Equipments,Team & Racket Sports
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
9.3 Fitness & Other Sports Equipment
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
9.4 Supplements
Note: Non-returnable
10. Baby, Toys & Kids
10.1 Clothing, Apparel & Shoes
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
10.2 Toys and Games, Baby Care & Hygiene
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
11. Grocer's Shop
Note: Non-Returnable
12. Some other Categories
12.1 Books & Stationery
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
12.2 Pet Supplies
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
12.3 Automotive & Motorcycles
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return:
Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
12.4 Medical & Industrial Equipment
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
12.5 Events & Tickets
Note: Not eligible for Return and Refund
12.6 International Shipping
Note: Not eligible for Return and Refund
12.7 Lifestyle Products
Duration Required: 14 days; for Return and Refund.
Eligible for Return and Refund: If your desired item arrives damaged, if it is not the item that you have ordered, or if it doesn't match with the description that is listed on the website, so you can return it for a refund.
Not Eligible for Return and Return: Not eligible for return if the item is "No longer needed" or if you have changed your mind.
Device-Related Issues and Warranty: For device-related issues, you have to directly contact the brand warranty provider.
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